docs: update README

README.md

@@ -306,33 +306,22 @@ runcmd:
 
 Enable module debugging: Configuration → System Logs → Module Log
 
-## Support Policy
+## Support
 
-This is free, open-source software provided AS-IS.
+This module is free and open source, and we maintain it in our spare time. We hope it makes running Hetzner Cloud on WHMCS a little easier for you.
 
-**NO SUPPORT** is provided except through paid channels:
-- Premium Support: €100/hour (2 hour minimum)
-- Email: support@arkhost.com (paid support only)
+If something isn't working as expected:
 
-### Before Requesting Support
-- English only
-- Must provide complete error logs
-- Must provide steps to reproduce
-- Vague reports like "doesn't work" will be ignored
+1. Check the module log first (Configuration → System Logs → Module Log). It usually points straight to the cause.
+2. Open an issue with what you saw, the steps that led to it, and the relevant log output. The more detail you share, the quicker we can help.
 
-### GitHub Issues
-- For documented bugs only
-- Requires complete technical information
-- Issues lacking proper information will be closed immediately
-- This is not a support forum
-
-If you need help with basic installation or configuration, purchase premium support.
+We can't promise a response time, but we read every report and genuinely appreciate bug reports, ideas, and pull requests. Contributions are always welcome.
 
 ## License
 
 MIT License - see [LICENSE](LICENSE) file for details.
 
-Free and open source. Commercial support available.
+Free and open source. Use it, fork it, improve it.
 
 ## Other ArkHost Modules